Returns & Exchanges

At WizKids, we want your little ones to love their new outfits, which is why we offer a 30-day window for returns or exchanges on all unworn items with original tags attached. Our goal is to make the process as simple and stress-free as possible for busy parents.

1

Initiate Your Request

Visit our online Returns Portal and enter your order number and email address to select the items you wish to send back.

2

Prepare the Package

Place the items in their original packaging and securely attach the prepaid shipping label provided via email.

3

Ship It Back

Drop off your package at any authorized carrier location or schedule a free pickup through our logistics partner.

4

Receive Your Refund

Once our warehouse inspects the items, we will issue a refund to your original payment method within 5 to 7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing